Privacy Policy - Laravel
VoiceAgent

Privacy Policy

Effective Date: 2025-01-01

This Privacy Policy explains how Voice-Agent.com ("we", "our", or "us") collects, uses, and discloses information about you when you access or use our services, including our website, applications, and related tools (collectively, the "Service").

1. Information We Collect

We collect the following types of information:

  • Account Information: When you sign up, we collect your name, email address, password, and other related information.
  • Usage Data: We collect data about your interactions with the Service, such as logs, timestamps, usage patterns, and feature access.
  • Audio and Voice Data: When using voice agents, we may process voice recordings, transcripts, and metadata.
  • Communication Data: If you contact support or interact with us, we may collect message content and contact info.
  • Cookies and Tracking: We use cookies and similar technologies to improve the user experience.

2. How We Use Your Information

We use your information to:

  • Provide and operate the Service
  • Personalize your experience
  • Communicate with you
  • Improve and develop new features
  • Ensure security and prevent abuse

3. Service Providers

To deliver our services, we share certain data with trusted third parties:

  • Twilio – telephony and messaging
  • LiveKit – real-time audio infrastructure
  • OpenAI – AI and language model processing
  • Google AI – speech and machine learning services
  • ElevenLabs – voice generation
  • Deepgram – transcription and speech-to-text
  • Chatwoot – customer chat and support

These providers process data on our behalf and are subject to their own privacy policies.

4. Data Retention

We retain your data only as long as necessary to provide the Service and for legitimate business or legal purposes. You can request deletion of your account and associated data by contacting us.

5. Data Security

We implement technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights under data protection laws, such as:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Objection or restriction of processing

To exercise your rights, contact us at [email protected].

7. International Users

Voice-Agent.com is based in [Insert Country]. If you access the Service from outside, your data may be transferred to and processed in our operating country.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice or emailing you.

9. Contact Us

For any questions about this Privacy Policy, please contact: [email protected].